The Front of House Manager will be our main customer facing employee during daytime service, intercepting any issues and addressing swiftly. They will possess strong communication skills and a love of hospitality. They will ensure the smooth operation of coffee and food service; allowing for quick service and encouraging communication between FOH and BOH. The FOH manager will be the first point of contact for employees. 

 

  • Minimum of 3 years experience in management role
  • Customer service lead; ensure customers are greeted, receiving food in timely manner and satisfied with overall experience 
  • Lead FOH staff training and ensure standards are being met Oversee flow of restaurant; control line, assist with seating 
  • Oversee dining room appearance & cleanliness
  • Responsible for staff conduct and well-being, first point of contact for any HR staffing issues (e.g. time off, conflict resolution) 
  • Liaise between kitchen & FOH for daily specials and 86’s
  • Act as manager (escalation point) when GM is off premises 
  • Step in as needed on the floor 
  • Participate in senior team meetings
  • Monitor staff hours and breaks 
  • Ensure deliveries are accurately routed and promptly put away